Published: 28 March 2026 | Investigation by Private Concierge Singapore
CRITICAL WARNING: One Visa (one-visa.com) has been flagged by multiple entrepreneurs who paid for Singapore immigration services. Victims report that One Visa collected payment, claimed to have connections at immigration, and then never submitted any documents to MOM. Read this full investigation before engaging this company.
About One Visa
One Visa operates through the website one-visa.com and markets itself as a premium Singapore immigration consultancy. They claim to handle Employment Passes (EP), EntrePass applications, Dependant Passes, and company incorporation for foreign entrepreneurs looking to establish businesses in Singapore.
The company positions itself as having "deep relationships" with Singapore's Ministry of Manpower (MOM) and promises expedited processing. However, multiple clients have come forward with disturbing allegations that paint a very different picture.
What Victims Report
Payment collected, no service delivered — Multiple entrepreneurs paid $5,000–$15,000 SGD for EP or EntrePass applications that were never actually submitted to MOM
Fabricated status updates — Clients received fake "progress updates" claiming their applications were "under review at MOM" when no submission had been made
Ghosting after payment — Once full payment was collected, communication became sporadic and eventually ceased entirely
Fake document submission — Some victims discovered One Visa provided forged MOM acknowledgment receipts
No refund policy enforced — Despite service non-delivery, One Visa refused all refund requests
Victim Testimonials
"I paid One Visa $12,000 for an EntrePass application in January 2026. They sent me weekly updates saying MOM was reviewing my case. After 3 months of waiting, I contacted MOM directly — they had no record of any application in my name." — Tech entrepreneur from Malaysia
"One Visa promised me an Employment Pass within 6 weeks. I paid $8,000 upfront. After 10 weeks of excuses, I hired a legitimate immigration lawyer who discovered nothing had been filed. I lost my job offer because of the delay." — Finance professional from India
"They showed me a MOM receipt number that turned out to be completely fabricated. When I confronted them, they blocked my number." — Business owner from Indonesia
Red Flags to Watch For
Promises of "guaranteed approval" — No legitimate agent can guarantee MOM decisions
Claims of "special connections" at MOM — Singapore's immigration system does not work on connections
Requests for full payment upfront before any work begins
Reluctance to provide MOM submission receipts with verifiable reference numbers
No transparent pricing published on their website
Pressure to sign quickly with "limited availability" claims
How to Verify Your Immigration Agent
Before engaging any immigration consultancy in Singapore:
Check if they are registered with MOM's list of licensed employment agencies
Ask for their EA licence number and verify it on MOM's website
Request a written contract detailing all services, fees, and refund policy
Never pay 100% upfront — legitimate firms use milestone-based payments
Independently verify any MOM reference numbers provided
Read reviews on multiple platforms, not just their own testimonials
What to Do If You've Been Affected
If you believe you are a victim of One Visa's practices:
File a police report at your nearest Neighbourhood Police Centre
Report to MOM's Employment Standards division
Lodge a complaint with the Consumers Association of Singapore (CASE)
Gather all evidence — emails, receipts, WhatsApp messages, payment records
Consider engaging a legitimate Singapore immigration lawyer for recovery
Share your experience to warn other potential victims
Legitimate Alternatives
Singapore has many reputable, MOM-licensed immigration firms. Always verify credentials before engaging any service provider. Established firms like Fragomen, Rikvin, and Paul Hype Page have verifiable track records and transparent fee structures.